Shipping | L’expédition

Shipping Policies

eco-strips.com

Unfortunately, due to price increases and lack of tracking or insurance with Canada Post Lettermail, we are no longer able to offer free shipping.  However, Eco-Strips will subsidize the cost of shipping with Canada Post Expedited Shipping.  The average single unit order with Expedited Shipping can exceed $11.00.  Eco-Strips will charge $5.99 per unit shipped. 

Please note if you order 3 or more units at a time you will get free Expedited Shipping within Canada.

Your cart will automatically updated based on the total value of your cart.  We have setup shipping policies to correlate with 1, 2 and 3 or more units added to checkout. 

Shipping occurs twice weekly on Tuesdays and Thursdays. Your order will be marked as fulfilled once a shipment has occurred.  

For shipping to addresses in the United States, please visit us at our US store -http://us.eco-strips.com

Billing

Your order is usually processed the same day, during standard business hours. Currently, we use PayPal and Shopify Payments to process all our customer orders. You may use your Paypal account or your Credit Card (Amex, Master Card or Visa) as the payment option. Orders will only be dispatched once we receive your payment. Utilizing your credit card allows for instant payments via the Shopify Payments gateway. It is important that we receive the correct shipping address and telephone number from you. We will ship to the exact address provided by you. We are not responsible for deliveries to incorrect or undeliverable addresses. Once your order has shipped, you will receive an update indicating your tracking number.

Should you have any questions about billing or shipping, please contact us at shipping@eco-strips.com

Returns and Exchanges

Please note we do not offer refunds.  Exchanges can be done with unopened packages, shipped at your expense, upon receipt of a RMA.  Please contact us at shipping@eco-strips.com with any concerns in order for us to issue an RMA.

Attention: Eco-Strips

372 Rideau Street
Suite 206
Ottawa, Ontario
K1N 1G7